DRAFT, pending Terry's approval. This document is a working draft and not legal advice. Placeholders in [brackets] must be completed and the text reviewed (ideally by a lawyer) before launch.
Legal
Refund Policy
DRAFT v0.1 · last updated 18 October 2026
- Cancel anytime. Cancel from the billing portal in your dashboard. Your plan stays active until the end of the current billing period and won't renew.
- First payment guarantee: if ShipCheck isn't for you, email us within [14] days of your first payment and we'll refund it in full. [Terry to confirm]
- Renewals: monthly renewals are generally not refunded, but if you forgot to cancel and haven't used the service since the renewal, ask us: we'll usually refund.
- Service problems: if ShipCheck was unavailable or didn't work as described, contact us and we'll make it right, including a refund where appropriate.
- Your statutory rights: our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits those rights.
- Refunds go back to the original payment method via Stripe and usually take 5–10 business days.
Contact: [support email]